Help Centre

Frequently Asked Questions

Everything you need to know about 99jb — from creating your account and depositing in PKR to understanding bonuses, responsible gambling tools and how to get support any time of day or night.

What Makes 99jb Different

Before diving into the Q&A, here is a quick snapshot of what 99jb brings to Pakistani players looking for a reliable online gaming experience.

Mobile-First Platform

99jb is built for smartphones from the ground up. Whether you are following a PSL match from Lahore or catching a T20 fixture from Karachi, the full platform loads fast and works smoothly on any Android or iOS device without needing an additional download.

PKR Deposits & Withdrawals

Transact directly in Pakistani Rupees with no confusing currency conversions. 99jb supports familiar local payment references so managing your balance feels straightforward and familiar, with transparent fee disclosures before every transaction.

Live Sports Betting

Bet in real time on cricket, football, tennis, basketball and more with live odds that update ball by ball, minute by minute. PSL matches, ICC tournaments, English Premier League and UFC events are all covered with a fast, responsive live-betting interface.

Extensive Game Library

From live dealer baccarat and roulette to hundreds of slot titles spanning classic reels and modern video slots, 99jb's game library is designed to suit all playing styles. RTP figures are clearly displayed so you can make informed choices before you wager.

24/7 English Support

Our support team is available around the clock in English, with Urdu assistance also available on request. Whether you need help with a transaction, a bonus query or a responsible gambling tool, a real person is ready to assist — day or night, seven days a week.

Built-In Safety Tools

Deposit limits, loss caps, session timers, reality checks and self-exclusion are all available directly from your account dashboard with no waiting period for protective changes. 99jb treats responsible gambling as a core platform feature, not an afterthought.

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Account & Registration

Getting started, identity verification and managing your profile at 99jb.

Visit the 99jb homepage and click the registration button. Fill in your details including a valid email address, a secure password and your date of birth. You must be 18 or older — or meet the higher minimum required by the operator's license jurisdiction — to register. Once submitted, check your email for a verification link and follow the steps to activate your account.

99jb follows a standard Know Your Customer (KYC) process before processing any withdrawals. You will need to submit a copy of a valid government-issued identity document — your CNIC (Computerised National Identity Card) is the most commonly accepted form. You may also be asked for proof of address and, in some cases, proof of the payment method used.

99jb accepts registrations from users across Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, online gambling is subject to legal restrictions in Pakistan under the Prevention of Gambling Act, 1977. It is your personal responsibility to understand and comply with the laws applicable in your jurisdiction before registering.

On the login screen, click the 'Forgot Password?' link and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. Follow the link, set a new secure password, and log in as normal. If you do not receive the email, check your spam folder or contact our 24/7 support team.

No. Each person is permitted to hold only one account at 99jb. Creating duplicate or multiple accounts is a breach of our Terms and Conditions and may result in account suspension and forfeiture of any winnings. If you have accidentally created a duplicate account, contact our support team immediately to resolve the situation.

Need more help with your account? Our support team is available 24/7 in English with Urdu assistance on request. Reach us via live chat on the platform or at the email address listed in the footer below.

Deposits & Withdrawals

PKR transactions, payment methods, processing times and fees at 99jb.

Log in to your 99jb account and navigate to the Deposit section in your dashboard. Choose your preferred payment method from the available options, enter the amount in PKR you wish to deposit, and follow the on-screen instructions to complete the transaction. Deposits are typically credited to your account within minutes depending on the method used.

99jb supports a range of payment methods commonly used in Pakistan. These include mobile wallet and bank transfer references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah, as well as cryptocurrency options including BTC and USDT. These payment references are provided for context only — their mention does not imply endorsement, affiliation or support of gambling services by any of these institutions.

Minimum deposit amounts vary by payment method. Generally, deposits start from as low as PKR 500, though specific thresholds depend on the method chosen and any active promotions at the time. The exact minimum is displayed on the deposit screen for each payment option before you confirm your transaction.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Most withdrawals are processed within 24 to 72 hours after approval. Cryptocurrency withdrawals may be faster. Bank transfers may take slightly longer depending on the institution. Ensure your account is fully verified to avoid delays.

99jb does not charge internal fees for standard deposits or withdrawals. However, third-party payment providers — such as banks or mobile wallet operators — may apply their own transaction charges. Cryptocurrency transfers may also carry network fees not controlled by 99jb. Always check the terms of your chosen payment provider before initiating a transaction.

Games & How to Play

Sports betting markets, casino games, live dealer tables and mobile access at 99jb.

99jb offers betting markets across a wide range of sports popular among Pakistani users. Cricket is prominently featured, covering Pakistan Super League (PSL) matches, ICC tournaments including the Cricket World Cup and T20 World Cup, bilateral series and more. Football, tennis, basketball, kabaddi, UFC and other international competitions are also available with competitive odds across pre-match and live markets.

Yes. 99jb features a full live betting section where you can place wagers on matches and events as they unfold in real time. Live markets update dynamically as the action progresses, giving you the opportunity to bet on the next wicket, next goal, next set and much more. Odds shift with the flow of play, so act promptly when you spot value.

99jb hosts a broad catalogue of casino games including live dealer tables (baccarat, roulette, blackjack and game shows), a large library of slot titles with varying themes and volatility levels, virtual table games and instant-win options. The live casino section uses professional dealers and studio-quality streaming, delivering an immersive experience across desktop and mobile.

Yes. The 99jb platform is fully optimised for mobile browsers on both Android and iOS devices. You can access sports betting, live casino, slots and your account management tools directly from your phone's browser without needing to download a separate app. The mobile experience mirrors the desktop version with a touch-friendly layout.

Return to Player (RTP) is a percentage that indicates, over a very large number of spins, how much of the total wagered amount a slot game theoretically pays back to players. For example, a slot with a 96% RTP would return PKR 96 for every PKR 100 wagered on average over time. RTP is a long-term statistical measure and does not guarantee results in any individual session.

Bonuses & Promotions

Welcome offers, wagering requirements, expiry rules and ongoing promotions at 99jb.

Welcome bonuses at 99jb are typically applied automatically when you make your first qualifying deposit after registration. Ensure you meet the minimum deposit threshold specified in the current promotion terms and that you have not opted out of bonuses in your account settings. The bonus amount or free bets will appear in your account balance or bonus wallet shortly after your deposit is confirmed.

Wagering requirements specify how many times you must bet your bonus amount before any winnings derived from it can be withdrawn as cash. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before cashing out. Always read the full bonus terms carefully before accepting any promotion.

Yes. All bonuses at 99jb carry an expiry window, typically between 7 and 30 days from the date of issue depending on the specific promotion. If wagering requirements are not completed within the validity period, the bonus and any associated winnings will be removed from your account automatically. Check the individual promotion page for the exact expiry terms before claiming.

99jb runs regular promotions for existing players including reload bonuses, free bet offers tied to major cricket fixtures like PSL matches and ICC tournaments, cashback deals and seasonal campaigns. Promotions are announced via the platform's promotions section and through opt-in email notifications. Ensure your notification preferences are active in your account settings so you do not miss time-limited offers.

Bonus Reminder: Bonuses are intended to enhance your entertainment experience, not as a guaranteed income source. Always gamble within your means. If you find yourself chasing bonuses or losses, use the responsible gambling tools in your account dashboard.

Security & Responsible Gambling

Data protection, platform fairness, self-exclusion and player safety tools at 99jb.

Log in to your account and navigate to the Responsible Gambling section of your dashboard. Select Deposit Limits and choose a daily, weekly or monthly cap in PKR. The limit takes effect immediately once confirmed. If you later wish to increase a limit, a mandatory cooling-off period applies before the change becomes active — this is intentional and designed to protect you from impulsive decisions.

Self-exclusion is the strongest responsible gambling tool available at 99jb. It permanently blocks your account from all gambling activity for the duration you choose — from 6 months up to a permanent closure. You can initiate self-exclusion directly from your account dashboard under Responsible Gambling settings, or by contacting our support team who will action the request immediately without any delay or further questioning.

Beyond deposit limits and self-exclusion, 99jb provides loss limits, session time limits, reality checks and cooling-off periods. Loss limits cap how much you can lose in a set period. Session time limits alert you or log you out after a chosen duration. Reality checks provide regular on-screen summaries of your play time and balance. Cooling-off periods suspend your account for 24 hours, 7 days or 30 days without closing it permanently.

99jb uses industry-standard SSL encryption across all pages and transactions to protect data in transit. Your financial details are never stored in plain text. Access to account data is restricted to authorised personnel only. We do not sell or share your personal information with third-party marketers. For full details on how we handle your data, please read our Privacy Policy.

99jb is committed to transparent, fair gaming. Game outcomes are determined by certified random number generators (RNGs) and live dealer results are conducted in real time by professional dealers under studio conditions. We publish RTP information for slot titles and display clear odds across all sports markets. Our Terms and Conditions are written in plain English so every player understands the rules.

Our support team is available 24 hours a day, 7 days a week. You can reach us via live chat directly on the platform for the fastest response. Alternatively, you can email us — our address is listed in the footer below as plain text. Support is provided in English, with Urdu-language assistance available on request.

🔞 18+ Only  |  Adults Only. Gambling can be addictive and carries financial risk. If you feel your gambling is becoming a problem, use the self-exclusion or limit tools in your dashboard immediately, or speak to a counsellor. Local laws in Pakistan may restrict or prohibit online gambling — it is your responsibility to verify what is permitted in your jurisdiction. For further information, visit our Responsible Gambling page.

We Are Here to Help — Any Time

If you could not find the answer you were looking for in the FAQ above, our support team is standing by around the clock. You can also explore the rest of the 99jb platform — visit the homepage to get started, or review our full Terms and Conditions and Responsible Gambling guides for in-depth information.