Privacy Policy — 99jb

This Privacy Policy ("Policy") describes how 99jb ("99jb", "we", "us", "our") collects, processes, stores, shares and protects the personal data of users ("you", "User") who access or use the 99jb online gaming platform available at https://99jb.cam ("the Platform").

99jb is an English-language online gaming platform serving Pakistani users with sports betting, live casino, slots and related entertainment services. We recognise that the privacy and security of your personal data is of paramount importance, and we are committed to handling it with care, transparency and in accordance with applicable data protection standards.

By registering an account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.

For the purposes of this Policy, the following terms have the meanings set out below:

• "Personal Data" — Any information that relates to an identified or identifiable natural person, including but not limited to name, email address, date of birth, financial information and device identifiers.
• "Processing" — Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" — The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, 99jb is the Data Controller.
• "Data Processor" — Any third party that processes personal data on behalf of 99jb under a contractual arrangement.
• "KYC" — Know Your Customer; the identity and age verification process required before processing withdrawals or as otherwise required by compliance obligations.
• "Cookie" — A small text file placed on your device by the Platform to store information about your session, preferences or usage patterns.
• "Sensitive Data" — A subset of personal data requiring heightened protection, including financial account details, government-issued identification numbers and health-related information submitted in the context of responsible gambling tools.

99jb acts as the Data Controller in respect of all personal data collected through the Platform. As Data Controller, 99jb determines the purposes for which your personal data is processed and is responsible for ensuring that such processing is carried out lawfully, fairly and transparently.

Where 99jb engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification services, or analytics providers), those parties act as Data Processors and are bound by contractual obligations that restrict their use of your data to the purposes specified by 99jb.

99jb collects personal data through several channels: directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from third parties where permitted. The categories of data we collect are set out in the table below.

4.1 Data You Are Not Required to Provide

Certain fields during registration (such as city or preferred language) may be optional. Where a field is optional, this will be indicated at the point of collection. Declining to provide optional data will not affect your ability to register or use the Platform, though it may limit certain personalisation features.

99jb processes your personal data only where there is a lawful basis for doing so. The primary purposes for which we process personal data, and the corresponding legal bases, are as follows:

• Account Registration & Management: To create and maintain your account, authenticate your identity and enable you to access the Platform's services. Legal basis: performance of a contract with you.
• Transaction Processing: To process PKR deposits and withdrawals, settle bets and maintain accurate account balances. Legal basis: performance of a contract.
• KYC & Age Verification: To verify your identity and confirm that you meet the minimum age requirement (18+ or the higher minimum required by the operator's license jurisdiction). Legal basis: compliance with a legal obligation; legitimate interests in preventing underage gambling.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent transactions, money laundering, prohibited conduct and platform abuse. Legal basis: legitimate interests; compliance with legal obligations.
• Responsible Gambling: To administer self-exclusion requests, deposit limits, loss limits and session controls. Legal basis: legitimate interests in promoting safe and responsible gambling; compliance with applicable licensing obligations.
• Customer Support: To respond to your enquiries, complaints and support requests, in English or Urdu as applicable. Legal basis: performance of a contract; legitimate interests.
• Platform Improvement: To analyse aggregated usage patterns, troubleshoot technical issues, and improve the functionality and performance of the Platform. Legal basis: legitimate interests.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates, where you have provided consent or where permitted by applicable law. Legal basis: consent; legitimate interests (for existing users subject to opt-out rights).
• Legal & Regulatory Compliance: To comply with applicable laws, court orders, regulatory directions and to enforce our Terms & Conditions. Legal basis: compliance with a legal obligation.

99jb does not sell your personal data to third parties. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual or legal safeguards:

• Payment Processors: To facilitate PKR deposits and withdrawals. Payment service providers receive only the data necessary to process the specific transaction. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for context only and do not imply those institutions endorse or are affiliated with 99jb.
• Identity Verification Providers: Third-party KYC and age verification services that assist in verifying the identity and eligibility of account holders.
• IT & Hosting Providers: Cloud infrastructure, server hosting and technical service providers that support the operation of the Platform.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics platforms to help us understand how the Platform is used and to improve our services.
• Legal & Regulatory Authorities: Where required by applicable law, court order or regulatory direction, 99jb may disclose personal data to law enforcement agencies, regulatory bodies or other competent authorities.
• Anti-Fraud & AML Networks: Where required or permitted by applicable law, certain data may be shared with industry-level fraud prevention or anti-money laundering databases to detect and prevent financial crime.
• Business Transfers: In the event of a merger, acquisition, restructuring or sale of assets involving 99jb, personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

As an international online gaming platform, 99jb may transfer your personal data to countries outside of Pakistan, including the jurisdiction in which 99jb is incorporated or licensed, and countries where our third-party service providers are based.

Where personal data is transferred internationally, 99jb takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including contractual obligations on recipient organisations that are consistent with applicable data protection standards.

By using the Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside of Pakistan, which may have data protection laws that differ from those applicable in Pakistan.

99jb retains personal data only for as long as is necessary to fulfil the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law or compliance obligations.

The following general retention principles apply:

• Account Data: Retained for the duration of your account and for a minimum period following account closure as required by applicable regulatory or legal obligations (typically five to seven years).
• KYC Documents: Retained for the period required under applicable anti-money laundering and identity verification regulations, which is typically five years from the date of the last transaction or account closure.
• Transaction Records: Retained to comply with financial record-keeping obligations and to resolve any disputes that may arise in relation to your account.
• Support Communications: Retained for a reasonable period to allow resolution of follow-up enquiries and for quality assurance purposes.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications.

When personal data is no longer required, 99jb will securely delete or irreversibly anonymise it so that it can no longer be associated with you.

99jb implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and the Platform.
• Encrypted storage of sensitive account and financial data on secured servers.
• Access controls ensuring that personal data is accessible only to authorised personnel who require it to perform their role.
• Regular security testing, vulnerability assessments and internal audits of data processing systems.
• Strict contractual obligations imposed on all third-party Data Processors regarding security standards.

While 99jb takes reasonable steps to protect your data, no internet transmission or electronic storage system is entirely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying 99jb immediately of any suspected unauthorised access to your account.

99jb uses cookies and similar tracking technologies (including web beacons and local storage) to operate the Platform effectively, remember your settings and analyse how users interact with our services.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without significantly affecting platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language, last visited game category or responsible gambling settings, so you do not need to reconfigure them on each visit.
• Analytics Cookies: Used to collect aggregated, anonymised information about how users navigate the Platform — for example, which pages are visited most frequently, or at what point users leave a flow. This data helps 99jb improve the Platform experience.
• Marketing Cookies: Where consent has been obtained, these cookies may be used to deliver relevant promotional content within the Platform based on your activity. 99jb does not use third-party advertising networks to serve off-platform adverts.

10.2 Managing Cookies

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from logging in or using core platform features. Instructions for managing cookies are typically found in your browser's Help section.

Subject to applicable law and certain conditions, you may have the following rights in relation to the personal data that 99jb holds about you. To exercise any of these rights, please contact our support team using the details in Section 15.

The Platform is strictly intended for persons who are 18 years of age or older, or the higher minimum age required by the operator's license jurisdiction. 99jb does not knowingly collect personal data from anyone under this minimum age.

Where 99jb discovers or has reasonable grounds to believe that personal data has been collected from an underage individual, we will take prompt steps to delete such data and close the associated account. Any deposits made by an underage user will be returned following identity verification of the source, and any winnings accrued will be voided.

Parents or guardians who believe their child may have registered on the Platform are encouraged to contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and take appropriate action as quickly as possible.

The Platform may reference third-party services, including payment providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah in a contextual capacity. Such references do not constitute endorsements, affiliations or partnerships, and those institutions do not endorse or support gambling services provided by 99jb.

99jb is not responsible for the privacy practices or content of any third-party services. If you navigate to any third-party platform, including payment provider apps or websites, in connection with your use of 99jb, we encourage you to review the applicable third party's own privacy policy before submitting personal data to them.

99jb reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users via the Platform or by email to the address associated with your account. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision.

Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Policy. If you do not accept the updated Policy, you must stop using the Platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests regarding this Privacy Policy or the way 99jb handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 24 hours during normal operating hours (Pakistan Standard Time, UTC+5).

Support Email:
[email protected]  (plain text — not a clickable link)

Support is available 24/7 in English. Urdu-language assistance is also available on request. Players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar are welcome to reach the support team at any time via the live chat function within the Platform.

For information about your account, deposits and withdrawals, bonuses or platform rules, please refer to our FAQ or Terms & Conditions. For guidance on responsible gambling tools and support resources, please visit our Responsible Gambling page.